Refund policy

Refunds, Returns & Exchanges

We want you to love your Yes Friends clothing! If it's not right send it back to us within 45 days of arriving, unworn with tags. Please note: we are not able to accept opened (unsealed) returns of underwear.

Please send your return to the address below with the returns slip included or a note with your name, postcode and 5-digit order number. Returns are at the customers expense.

Yes Friends Returns
Hope Chapel
Hope Chapel Hill
Bristol
BS8 4ND
UK

If you'd like to exchange, please return your order to us and re-order the size and colour you'd like through our online store.

We aim to process your returns within 3 working days of them arriving with us. When we have processed your return and issued a refund it can take up to 5 working days to arrive in your bank. All refunds are sent to the card you paid on.

Any questions just drop us a message at hello@yesfriends.co.uk